Owner/CEOs of companies in transition often seem to struggle with coaching employees to perform at the higher levels necessary for sustainable business performance improvement. The challenge can be even greater if the employee is a newly hired executive from outside the company or a young manager recently promoted to his/her first managerial position.
In response to one recent client situation, I
suggested the
following approach to the owner/CEO - treat frequent, regular
one-on-one meetings as coaching sessions like timeout huddles in
basketball:
1. Review
the numbers
2. Talk
about what is going well
3. Talk
about what needs more attention / change / etc.
4. Ask
about any particular issues where your help is needed
5. Ask about other things that he/she is working on / worrying about
6. Constantly check to be sure that the two of you "are on the same page."
I refer to this as the “no daylight (between you) style of management." Establishing a regular somewhat-structured, but not rigid, communication process will help to improve the effectiveness of your interactions with key managers and employees.